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Delivery Policy

Delivery of goods

Delivery to an address other than the invoiced address or credit card address is not possible to guard against credit card fraud. If using Paypal, additional delivery addresses can be activated through Paypal themselves. These addresses have to be confirmed through Paypal and approved by them before we allow goods to be collected by third party couriers.

Unless otherwise agreed, we will wait until your entire order is ready for dispatch.

If you are not at your premises for delivery of goods and a storage charge or re-delivery charge is imposed by the courier company, we accept no liability – any fees incurred are to be paid by the customer.

We do not deliver outside of the UK Mainland – shipping to destinations outside of this area may be arranged and charged to the customer.

We recommend that you do not arrange for a tiler or fitter to install your products until you have them in your possession and you are fully satisfied. For further information, please see the section entitled “Availability”.