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Dear valued customer,
We would like to take this opportunity to communicate the latest information on Branded Tiles and the COVID-19 pandemic at this difficult and trying time for us all.
We have decided it is best to temporary close on Saturdays but will be available by telephone or email Monday to Friday 08:00-17:00. Deliveries can still be made from our warehouse but this is dependent on the couriers ability to collect. We are reviewing this on a day by day basis.
We are following all government guidelines on best practice in combating the COVID-19 outbreak and will continue to follow their guidelines as the situation progresses.
We are running a skeleton service but at a safe distance from each other. We are working hard to ensure that we continue to offer the usual high service standards we expect of ourselves, but ask for your patience in dealing with our customer service and sales team members over the coming weeks.
Please be aware that some of our suppliers have already decided to close.
Our team are ensuring they maintain high hygiene levels and are strictly following all recommendations being made. In turn, our delivery partners are also doing the same, keeping hands clean and avoiding unnecessary contact. If you are self-isolating or have specific delivery requests, please let us know when ordering (or subsequently) and we will ensure sensible steps are taken at delivery.
The health and safety of our colleagues, customers and business partners is of paramount importance to us and we will continue to monitor the advice given closely and implement all recommendations being made.
Stay safe and look after those around you. We are sure that this nation’s fantastic spirit will help see us through.
Best wishes,
The Branded Tiles Team
